.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 20px;
    margin-bottom: 30px;
}

.stat-card.admin {
    background: linear-gradient(135deg, rgba(0, 255, 198, 0.1), rgba(0, 179, 255, 0.1));
    border: 1px solid rgba(0, 255, 198, 0.3);
    border-radius: 15px;
    padding: 25px;
    text-align: center;
    transition: transform 0.3s ease, box-shadow 0.3s ease;
}

.stat-card.admin:hover {
    transform: translateY(-5px);
    box-shadow: 0 10px 25px rgba(0, 255, 198, 0.2);
}

.stat-card.admin .card-value {
    font-size: 2.5em;
    font-weight: 700;
    color: #00ffc6;
    margin-bottom: 8px;
    text-shadow: 0 0 10px rgba(0, 255, 198, 0.5);
}

.stat-card.admin .card-label {
    font-size: 14px;
    color: #9fb6c7;
    text-transform: uppercase;
    letter-spacing: 1px;
    font-weight: 600;
}

.refresh-icon {
    margin-right: 8px;
    animation: spin 1s linear infinite;
}

@keyframes spin {
    from { transform: rotate(0deg); }
    to { transform: rotate(360deg); }
}

.ticket-actions {
    display: flex;
    gap: 12px;
    align-items: center;
}

.unread-indicator {
    width: 8px;
    height: 8px;
    background: #ff5757;
    border-radius: 50%;
    display: inline-block;
    margin-left: 8px;
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0% { opacity: 1; }
    50% { opacity: 0.5; }
    100% { opacity: 1; }
}

.admin-ticket-item.unread {
    border-left: 4px solid #00ffc6;
    background: rgba(0, 255, 198, 0.05);
    position: relative;
}

.admin-ticket-item.unread::before {
    content: "";
    position: absolute;
    left: -4px;
    top: 50%;
    transform: translateY(-50%);
    width: 8px;
    height: 8px;
    background: #00ffc6;
    border-radius: 50%;
    animation: pulse 2s infinite;
}

.ticket-chat {
    flex: 1;
    padding: 20px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 16px;
    max-height: 400px;
    background: rgba(0, 0, 0, 0.2);
    border-radius: 10px;
    margin-bottom: 15px;
}

.message {
    padding: 16px;
    border-radius: 12px;
    max-width: 80%;
    position: relative;
    animation: slideIn 0.3s ease;
}

@keyframes slideIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.message-support {
    background: rgba(0, 255, 198, 0.1);
    border: 1px solid rgba(0, 255, 198, 0.3);
    align-self: flex-end;
}

.message-user {
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(255, 255, 255, 0.1);
    align-self: flex-start;
}

.message-support .message-sender {
    color: #00ffc6;
    font-weight: 600;
}

.message-user .message-sender {
    color: #9fd7ff;
    font-weight: 600;
}

.message-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
    font-size: 12px;
}

.message-time {
    color: #9fb6c7;
    font-size: 11px;
}

.message-content {
    color: #e6f7ff;
    line-height: 1.4;
    font-size: 14px;
    white-space: pre-wrap;
}

.ticket-form {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.form-group label {
    font-weight: 600;
    color: #e6f7ff;
    font-size: 14px;
}

.form-group input,
.form-group select,
.form-group textarea {
    padding: 12px 16px;
    border-radius: 10px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 14px;
    transition: all 0.3s ease;
    font-family: 'Poppins', sans-serif;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: #00ffc6;
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.3);
}

.form-actions {
    display: flex;
    gap: 12px;
    justify-content: flex-end;
    margin-top: 10px;
}

.loading-state {
    text-align: center;
    padding: 40px 20px;
    color: #9fb6c7;
    font-style: italic;
}

.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: #9fb6c7;
}

.empty-state .icon {
    font-size: 48px;
    margin-bottom: 16px;
    opacity: 0.5;
}

.priority-urgent {
    color: #ff4757;
    font-weight: 600;
}

.priority-high {
    color: #ffa502;
    font-weight: 600;
}

.priority-medium {
    color: #ffd32a;
    font-weight: 600;
}

.priority-low {
    color: #2ed573;
    font-weight: 600;
}

.status-open {
    color: #2ed573;
    font-weight: 600;
}

.status-in_progress {
    color: #ffa502;
    font-weight: 600;
}

.status-closed {
    color: #747d8c;
    font-weight: 600;
}

.modal {
    display: none;
    position: fixed;
    z-index: 1000;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.7);
    backdrop-filter: blur(5px);
}

.modal-content {
    background: linear-gradient(135deg, #1a2a3a, #0d1b2a);
    border: 1px solid rgba(0, 255, 198, 0.3);
    border-radius: 15px;
    box-shadow: 0 20px 40px rgba(0, 0, 0, 0.5);
}

.admin-modal {
    max-width: 800px;
    width: 90%;
}

.admin-ticket-item {
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(255, 255, 255, 0.1);
    border-radius: 10px;
    padding: 20px;
    margin-bottom: 15px;
    cursor: pointer;
    transition: all 0.3s ease;
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
}

.admin-ticket-item:hover {
    background: rgba(255, 255, 255, 0.1);
    border-color: rgba(0, 255, 198, 0.3);
    transform: translateY(-2px);
}

.admin-ticket-item.urgent {
    border-left: 4px solid #ff4757;
    background: rgba(255, 71, 87, 0.1);
}

.header-actions {
    display: flex;
    align-items: center;
    gap: 15px;
}

.header-pill {
    background: rgba(0, 255, 198, 0.1);
    border: 1px solid rgba(0, 255, 198, 0.3);
    padding: 8px 16px;
    border-radius: 20px;
    font-size: 14px;
    color: #00ffc6;
}

.dashboard {
    padding: 20px;
    max-width: 1400px;
    margin: 0 auto;
}

.dashboard-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 30px;
    flex-wrap: wrap;
    gap: 20px;
}

.dashboard-header h2 {
    color: #e6f7ff;
    margin: 5px 0;
    font-size: 28px;
}

.subtitle {
    color: #9fb6c7;
    font-size: 14px;
    text-transform: uppercase;
    letter-spacing: 1px;
    font-weight: 600;
}

.muted {
    color: #9fb6c7;
    margin: 5px 0 0 0;
}

.card {
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(255, 255, 255, 0.1);
    border-radius: 15px;
    padding: 25px;
    margin-bottom: 25px;
    backdrop-filter: blur(10px);
}

.filters-row {
    display: flex;
    gap: 20px;
    flex-wrap: wrap;
    align-items: center;
}

.filter-group {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.filter-group label {
    font-weight: 600;
    color: #e6f7ff;
    font-size: 14px;
    white-space: nowrap;
}

.filter-group select {
    padding: 10px 14px;
    border-radius: 10px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 14px;
    min-width: 150px;
    transition: all 0.3s ease;
    font-family: 'Poppins', sans-serif;
}

.filter-group select:focus {
    outline: none;
    border-color: #00ffc6;
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.3);
}

.primary-btn, .secondary-btn, .primary-ghost {
    padding: 12px 24px;
    border-radius: 10px;
    font-weight: 600;
    font-size: 14px;
    cursor: pointer;
    transition: all 0.3s ease;
    border: none;
    font-family: 'Poppins', sans-serif;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
}

.primary-btn {
    background: linear-gradient(135deg, #00ffc6, #00b3ff);
    color: #000;
    box-shadow: 0 4px 15px rgba(0, 255, 198, 0.3);
}

.primary-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(0, 255, 198, 0.4);
}

.secondary-btn {
    background: rgba(255, 255, 255, 0.1);
    color: #e6f7ff;
    border: 1px solid rgba(255, 255, 255, 0.2);
}

.secondary-btn:hover {
    background: rgba(255, 255, 255, 0.15);
    border-color: rgba(0, 255, 198, 0.3);
}

.primary-ghost {
    background: transparent;
    color: #00ffc6;
    border: 1px solid rgba(0, 255, 198, 0.5);
}

.primary-ghost:hover {
    background: rgba(0, 255, 198, 0.1);
    box-shadow: 0 0 20px rgba(0, 255, 198, 0.3);
}

.tickets-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
    flex-wrap: wrap;
    gap: 15px;
}

.tickets-header h3 {
    color: #e6f7ff;
    margin: 0;
    font-size: 22px;
}

.admin-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.admin-ticket-info {
    flex: 1;
}

.admin-ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 10px;
    flex-wrap: wrap;
    gap: 10px;
}

.admin-ticket-title {
    font-size: 18px;
    font-weight: 600;
    color: #e6f7ff;
    display: flex;
    align-items: center;
    gap: 8px;
}

.admin-ticket-user {
    color: #9fb6c7;
    font-size: 14px;
    background: rgba(255, 255, 255, 0.05);
    padding: 4px 12px;
    border-radius: 20px;
    font-weight: 500;
}

.admin-ticket-meta {
    display: flex;
    gap: 15px;
    flex-wrap: wrap;
    margin-bottom: 12px;
    font-size: 13px;
    color: #9fb6c7;
}

.admin-ticket-meta span {
    display: flex;
    align-items: center;
    gap: 5px;
}

.admin-ticket-description {
    color: #c8e1ff;
    line-height: 1.5;
    font-size: 14px;
    max-height: 42px;
    overflow: hidden;
    position: relative;
}

.admin-ticket-description::after {
    content: '';
    position: absolute;
    bottom: 0;
    right: 0;
    background: linear-gradient(90deg, transparent, rgba(26, 42, 58, 0.9) 50%);
    padding-left: 20px;
}

.admin-ticket-status {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 8px;
    min-width: 120px;
}

.admin-status-badge {
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.admin-ticket-date {
    color: #9fb6c7;
    font-size: 12px;
    font-weight: 500;
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 20px;
    padding-bottom: 20px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.1);
}

.modal-header h3 {
    color: #e6f7ff;
    margin: 0;
    font-size: 24px;
}

.close-modal {
    font-size: 28px;
    color: #9fb6c7;
    cursor: pointer;
    transition: color 0.3s ease;
    line-height: 1;
}

.close-modal:hover {
    color: #00ffc6;
}

.ticket-info-bar {
    display: flex;
    gap: 20px;
    flex-wrap: wrap;
    margin-top: 10px;
    font-size: 14px;
    color: #9fb6c7;
}

.ticket-info-bar span {
    display: flex;
    align-items: center;
    gap: 5px;
}

.ticket-info-bar strong {
    color: #e6f7ff;
}

.admin-chat-container {
    display: flex;
    flex-direction: column;
    height: 500px;
}

.admin-reply-section {
    margin-top: 20px;
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.admin-actions {
    display: flex;
    gap: 12px;
    flex-wrap: wrap;
}

.admin-actions select {
    padding: 10px 14px;
    border-radius: 10px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 14px;
    min-width: 140px;
}

.admin-reply-section textarea {
    min-height: 100px;
    resize: vertical;
    padding: 15px;
    border-radius: 10px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 14px;
    font-family: 'Poppins', sans-serif;
}

.admin-reply-section textarea:focus {
    outline: none;
    border-color: #00ffc6;
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.3);
}

.access-denied {
    display: flex;
    justify-content: center;
    align-items: center;
    min-height: 60vh;
}

.access-denied-content {
    text-align: center;
    max-width: 500px;
    padding: 40px;
}

.access-denied-icon {
    font-size: 64px;
    margin-bottom: 20px;
}

.access-denied h2 {
    color: #ff4757;
    margin-bottom: 15px;
}

.access-denied p {
    color: #9fb6c7;
    margin-bottom: 10px;
    line-height: 1.5;
}

.hidden {
    display: none !important;
}

@media (max-width: 768px) {
    .dashboard-header {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .filters-row {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .filter-group {
        width: 100%;
    }
    
    .filter-group select {
        width: 100%;
    }
    
    .tickets-header {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .admin-ticket-header {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .admin-ticket-status {
        align-items: flex-start;
        margin-top: 10px;
    }
    
    .admin-actions {
        flex-direction: column;
    }
    
    .admin-actions select {
        width: 100%;
    }
}

@keyframes slideInRight {
    from {
        opacity: 0;
        transform: translateX(100%);
    }
    to {
        opacity: 1;
        transform: translateX(0);
    }
}

@keyframes slideOutRight {
    from {
        opacity: 1;
        transform: translateX(0);
    }
    to {
        opacity: 0;
        transform: translateX(100%);
    }
}

.notification-close {
    background: none;
    border: none;
    color: inherit;
    font-size: 18px;
    cursor: pointer;
    margin-left: 15px;
    opacity: 0.7;
    transition: opacity 0.3s ease;
    width: 20px;
    height: 20px;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 0;
}

.notification-close:hover {
    opacity: 1;
}

.notification-content {
    display: flex;
    align-items: center;
    justify-content: space-between;
}

@keyframes fadeInScale {
    from {
        opacity: 0;
        transform: translate(-50%, -50%) scale(0.8);
    }
    to {
        opacity: 1;
        transform: translate(-50%, -50%) scale(1);
    }
}

@keyframes fadeIn {
    from {
        opacity: 0;
    }
    to {
        opacity: 1;
    }
}

.message.success {
    background: rgba(0, 255, 198, 0.08);
    border-color: #00ffc6;
    color: #b8fff0;
}

.message.error {
    background-color: rgba(255, 0, 0, 0.15);
    border: 1px solid rgba(255, 75, 75, 1);
    color: #ff6b6b;
}

.ticket-filters select,
.filter-group select,
.form-group select,
.admin-actions select,
#ticketStatus,
#ticketPriority,
#newTicketType,
#newTicketPriority,
#adminStatusFilter,
#adminTypeFilter,
#adminPriorityFilter,
#adminSortFilter {
    appearance: none;
    -webkit-appearance: none;
    -moz-appearance: none;
    background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2300ffc6' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");
    background-repeat: no-repeat;
    background-position: right 16px center;
    background-size: 16px;
    padding: 8px 40px 8px 16px;
    border-radius: 20px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background-color: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 13px;
    cursor: pointer;
    transition: all 0.3s ease;
    font-family: 'Poppins', sans-serif;
    min-width: 150px;
}

.ticket-filters select:focus,
.filter-group select:focus,
.form-group select:focus,
.admin-actions select:focus,
#ticketStatus:focus,
#ticketPriority:focus,
#newTicketType:focus,
#newTicketPriority:focus,
#adminStatusFilter:focus,
#adminTypeFilter:focus,
#adminPriorityFilter:focus,
#adminSortFilter:focus {
    outline: none;
    border-color: #00ffc6;
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.3);
}

.ticket-filters select:hover,
.filter-group select:hover,
.form-group select:hover,
.admin-actions select:hover,
#ticketStatus:hover,
#ticketPriority:hover,
#newTicketType:hover,
#newTicketPriority:hover,
#adminStatusFilter:hover,
#adminTypeFilter:hover,
#adminPriorityFilter:hover,
#adminSortFilter:hover {
    border-color: rgba(0, 255, 198, 0.5);
    background-color: rgba(0, 0, 0, 0.5);
}

.ticket-filters select option,
.filter-group select option,
.form-group select option,
.admin-actions select option,
#ticketStatus option,
#ticketPriority option,
#newTicketType option,
#newTicketPriority option,
#adminStatusFilter option,
#adminTypeFilter option,
#adminPriorityFilter option,
#adminSortFilter option {
    background: #1a2a32;
    color: #e6f7ff;
    padding: 10px;
    border: none;
}

.ticket-filters select option:checked,
.filter-group select option:checked,
.form-group select option:checked,
.admin-actions select option:checked,
#ticketStatus option:checked,
#ticketPriority option:checked,
#newTicketType option:checked,
#newTicketPriority option:checked,
#adminStatusFilter option:checked,
#adminTypeFilter option:checked,
#adminPriorityFilter option:checked,
#adminSortFilter option:checked {
    background: rgba(0, 255, 198, 0.2);
    color: #00ffc6;
}

.ticket-filters select option:hover,
.filter-group select option:hover,
.form-group select option:hover,
.admin-actions select option:hover,
#ticketStatus option:hover,
#ticketPriority option:hover,
#newTicketType option:hover,
#newTicketPriority option:hover,
#adminStatusFilter option:hover,
#adminTypeFilter option:hover,
#adminPriorityFilter option:hover,
#adminSortFilter option:hover {
    background: rgba(0, 255, 198, 0.1);
}

.form-group textarea,
#adminReplyMessage,
#newTicketDescription {
    padding: 12px 16px;
    border-radius: 10px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 14px;
    transition: all 0.3s ease;
    font-family: 'Poppins', sans-serif;
    resize: vertical;
    min-height: 100px;
}

.form-group textarea:focus,
#adminReplyMessage:focus,
#newTicketDescription:focus {
    outline: none;
    border-color: #00ffc6;
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.3);
}

.form-group textarea:hover,
#adminReplyMessage:hover,
#newTicketDescription:hover {
    border-color: rgba(0, 255, 198, 0.5);
    background-color: rgba(0, 0, 0, 0.5);
}

.form-group input,
#newTicketTitle {
    padding: 12px 16px;
    border-radius: 10px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 14px;
    transition: all 0.3s ease;
    font-family: 'Poppins', sans-serif;
}

.form-group input:focus,
#newTicketTitle:focus {
    outline: none;
    border-color: #00ffc6;
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.3);
}

.form-group input:hover,
#newTicketTitle:hover {
    border-color: rgba(0, 255, 198, 0.5);
    background-color: rgba(0, 0, 0, 0.5);
}

.admin-actions select {
    min-width: 140px;
    padding: 10px 14px;
}

.form-group select {
    min-width: auto;
    width: 100%;
}

@media (max-width: 768px) {
    .ticket-filters select,
    .filter-group select,
    .form-group select,
    .admin-actions select,
    #ticketStatus,
    #ticketPriority,
    #newTicketType,
    #newTicketPriority,
    #adminStatusFilter,
    #adminTypeFilter,
    #adminPriorityFilter,
    #adminSortFilter {
        min-width: 100%;
        width: 100%;
    }
    
    .admin-actions {
        flex-direction: column;
    }
    
    .admin-actions select {
        width: 100%;
    }
}

.tickets-container-vertical {
    display: flex;
    flex-direction: column;
    gap: 25px;
    margin-top: 20px;
}

.header-badge {
    background: rgba(0, 255, 198, 0.1);
    border: 1px solid rgba(0, 255, 198, 0.3);
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 14px;
    font-weight: 600;
    color: #00ffc6;
    min-width: 40px;
    text-align: center;
}

#closedTicketsList .admin-ticket-item {
    opacity: 0.8;
    background: rgba(255, 255, 255, 0.03);
    border-color: rgba(255, 255, 255, 0.05);
}

#closedTicketsList .admin-ticket-item:hover {
    opacity: 1;
    background: rgba(255, 255, 255, 0.08);
}

#closedTicketsList .admin-ticket-title {
    color: #9fb6c7;
}

#closedTicketsList .admin-ticket-description {
    color: #8fa8ba;
}

#activeTicketsList .admin-ticket-item.unread {
    border-left: 4px solid #00ffc6;
    background: rgba(0, 255, 198, 0.05);
}

#activeTicketsList .admin-ticket-item.urgent {
    border-left: 4px solid #ff4757;
    background: rgba(255, 71, 87, 0.1);
}

.tickets-section-empty {
    text-align: center;
    padding: 60px 20px;
    color: #9fb6c7;
}

.tickets-section-empty .icon {
    font-size: 48px;
    margin-bottom: 16px;
    opacity: 0.5;
}

.tickets-section-empty h4 {
    color: #9fb6c7;
    margin-bottom: 8px;
    font-size: 16px;
}

.tickets-section-empty p {
    color: #7a8fa0;
    font-size: 14px;
}

.admin-modal {
    background: radial-gradient(circle at top, #0f2027, #203a43, #2c5364);
    margin: 2% auto;
    padding: 0;
    border-radius: 20px;
    width: 90%;
    max-width: 800px;
    max-height: 90vh;
    display: flex;
    flex-direction: column;
    box-shadow: 0 0 50px rgba(0, 255, 198, 0.2);
    border: 1px solid rgba(0, 255, 198, 0.3);
    animation: slideDown 0.3s ease;
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px 24px;
    border-bottom: 1px solid rgba(0, 255, 198, 0.1);
}

.modal-header h3 {
    color: #00ffc6;
    font-size: 20px;
    margin: 0;
}

.ticket-info-bar {
    display: flex;
    gap: 20px;
    flex-wrap: wrap;
    margin-top: 10px;
    font-size: 14px;
    color: #9fb6c7;
}

.ticket-info-bar span {
    display: flex;
    align-items: center;
    gap: 5px;
}

.ticket-info-bar strong {
    color: #e6f7ff;
}

.close-modal {
    color: #9fb6c7;
    font-size: 28px;
    font-weight: bold;
    cursor: pointer;
    transition: 0.3s;
    line-height: 1;
}

.close-modal:hover {
    color: #00ffc6;
}

.modal-body {
    flex: 1;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.ticket-chat {
    flex: 1;
    padding: 20px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 16px;
    max-height: 400px;
}

.message {
    padding: 16px;
    border-radius: 12px;
    max-width: 80%;
    position: relative;
    animation: slideIn 0.3s ease;
}

.message-support {
    background: rgba(0, 255, 198, 0.1);
    border: 1px solid rgba(0, 255, 198, 0.3);
    align-self: flex-end;
}

.message-user {
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(255, 255, 255, 0.1);
    align-self: flex-start;
}

.message-support .message-sender {
    color: #00ffc6;
    font-weight: 600;
}

.message-user .message-sender {
    color: #9fd7ff;
    font-weight: 600;
}

.message-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
    font-size: 12px;
}

.message-time {
    color: #9fb6c7;
    font-size: 11px;
}

.message-content {
    color: #e6f7ff;
    line-height: 1.4;
    font-size: 14px;
    white-space: pre-wrap;
}

.admin-reply-section {
    padding: 20px;
    border-top: 1px solid rgba(0, 255, 198, 0.1);
    background: rgba(0, 0, 0, 0.3);
}

.admin-controls {
    display: flex;
    gap: 15px;
    align-items: center;
    margin-bottom: 20px;
    flex-wrap: wrap;
}

.control-group {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.control-group label {
    font-weight: 600;
    color: #e6f7ff;
    font-size: 14px;
}

.admin-controls select {
    padding: 10px 14px;
    border-radius: 10px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 14px;
    transition: all 0.3s ease;
    font-family: 'Poppins', sans-serif;
    min-width: 140px;
}

.admin-controls select:focus {
    outline: none;
    border-color: #00ffc6;
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.3);
}

.reply-input-group {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.reply-input-group textarea {
    width: 100%;
    padding: 12px 16px;
    border-radius: 10px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 14px;
    resize: vertical;
    min-height: 100px;
    font-family: 'Poppins', sans-serif;
    transition: all 0.3s ease;
}

.reply-input-group textarea:focus {
    outline: none;
    border-color: #00ffc6;
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.3);
}

.reply-input-group textarea::placeholder {
    color: #9fb6c7;
}

.send-btn {
    align-self: flex-end;
    background: linear-gradient(90deg, #00ffc6, #00b3ff);
    border: none;
    color: #000;
    padding: 12px 24px;
    border-radius: 25px;
    cursor: pointer;
    font-weight: 600;
    font-size: 14px;
    transition: 0.3s;
}

.send-btn:hover {
    transform: scale(1.05);
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.5);
}

.secondary-btn {
    background: transparent;
    border: 1px solid rgba(255, 255, 255, 0.3);
    color: #e6f7ff;
    padding: 12px 24px;
    border-radius: 25px;
    cursor: pointer;
    font-weight: 500;
    font-size: 14px;
    transition: 0.3s;
}

.secondary-btn:hover {
    background: rgba(255, 255, 255, 0.1);
    border-color: rgba(0, 255, 198, 0.5);
}

.ticket-chat::-webkit-scrollbar {
    width: 8px;
}

.ticket-chat::-webkit-scrollbar-track {
    background: rgba(0, 0, 0, 0.2);
    border-radius: 10px;
}

.ticket-chat::-webkit-scrollbar-thumb {
    background: linear-gradient(#00ffc6, #00b3ff);
    border-radius: 10px;
}

.ticket-chat::-webkit-scrollbar-thumb:hover {
    background: linear-gradient(#00fff0, #1ec5ff);
}

@media (max-width: 768px) {
    .admin-modal {
        width: 95%;
        margin: 5% auto;
    }
    
    .modal-header {
        padding: 15px 20px;
        flex-direction: column;
        align-items: flex-start;
        gap: 15px;
    }
    
    .ticket-info-bar {
        gap: 10px;
    }
    
    .ticket-info-bar span {
        flex: 1;
        min-width: calc(50% - 10px);
        justify-content: space-between;
    }
    
    .admin-controls {
        flex-direction: column;
        align-items: stretch;
    }
    
    .admin-controls select {
        width: 100%;
    }
    
    .message {
        max-width: 95%;
    }
    
    .ticket-chat {
        padding: 15px;
        max-height: 300px;
    }
    
    .admin-reply-section {
        padding: 15px;
    }
}

@keyframes slideDown {
    from {
        opacity: 0;
        transform: translateY(-20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes slideIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.ticket-chat .loading-state,
.ticket-chat .empty-state {
    text-align: center;
    padding: 40px 20px;
    color: #9fb6c7;
    font-style: italic;
}

.ticket-chat .empty-state .icon {
    font-size: 48px;
    margin-bottom: 16px;
    opacity: 0.5;
}