.create-ticket-section {
    margin-bottom: 30px;
    animation: slideDown 0.3s ease;
}

@keyframes slideDown {
    from {
        opacity: 0;
        transform: translateY(-20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.ticket-form {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.form-group label {
    font-weight: 600;
    color: #e6f7ff;
    font-size: 14px;
}

.form-group input,
.form-group select,
.form-group textarea {
    padding: 12px 16px;
    border-radius: 10px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 14px;
    transition: all 0.3s ease;
    font-family: 'Poppins', sans-serif;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: #00ffc6;
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.3);
}

.form-group textarea {
    resize: vertical;
    min-height: 120px;
}

.form-actions {
    display: flex;
    gap: 12px;
    justify-content: flex-end;
    margin-top: 10px;
}

.primary-btn {
    background: linear-gradient(90deg, #00ffc6, #00b3ff);
    border: none;
    color: #000;
    padding: 12px 24px;
    border-radius: 25px;
    cursor: pointer;
    font-weight: 600;
    font-size: 14px;
    transition: 0.3s;
}

.primary-btn:hover {
    transform: scale(1.05);
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.5);
}

.secondary-btn {
    background: transparent;
    border: 1px solid rgba(255, 255, 255, 0.3);
    color: #e6f7ff;
    padding: 12px 24px;
    border-radius: 25px;
    cursor: pointer;
    font-weight: 500;
    font-size: 14px;
    transition: 0.3s;
}

.secondary-btn:hover {
    background: rgba(255, 255, 255, 0.1);
    border-color: rgba(0, 255, 198, 0.5);
}

.tickets-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
    flex-wrap: wrap;
    gap: 15px;
}

.ticket-filters {
    display: flex;
    gap: 12px;
}

.ticket-filters select {
    padding: 8px 16px;
    border-radius: 20px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 13px;
    cursor: pointer;
}

.tickets-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.ticket-item {
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(0, 255, 198, 0.1);
    border-radius: 12px;
    padding: 18px;
    cursor: pointer;
    transition: all 0.3s ease;
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 15px;
}

.ticket-item:hover {
    background: rgba(255, 255, 255, 0.08);
    border-color: rgba(0, 255, 198, 0.3);
    transform: translateY(-2px);
    box-shadow: 0 5px 15px rgba(0, 255, 198, 0.1);
}

.ticket-info {
    flex: 1;
}

.ticket-title {
    font-size: 16px;
    font-weight: 600;
    margin-bottom: 6px;
    color: #e6f7ff;
}

.ticket-meta {
    display: flex;
    gap: 15px;
    font-size: 12px;
    color: #9fb6c7;
    margin-bottom: 8px;
    flex-wrap: wrap;
}

.ticket-type {
    padding: 4px 8px;
    border-radius: 6px;
    background: rgba(0, 255, 198, 0.1);
    color: #00ffc6;
}

.ticket-description {
    font-size: 14px;
    color: #cbd8e5;
    line-height: 1.4;
    overflow: hidden;
    max-height: 2.8em; 
}

.ticket-description.long-text::after {
    content: "...";
    float: right;
    margin-left: 5px;
}

.ticket-status {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 8px;
    min-width: 100px;
}

.status-badge {
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.status-open {
    background: rgba(0, 255, 198, 0.15);
    color: #00ffc6;
    border: 1px solid rgba(0, 255, 198, 0.3);
}

.status-in_progress {
    background: rgba(255, 193, 7, 0.15);
    color: #ffc107;
    border: 1px solid rgba(255, 193, 7, 0.3);
}

.status-closed {
    background: rgba(108, 117, 125, 0.15);
    color: #6c757d;
    border: 1px solid rgba(108, 117, 125, 0.3);
}

.ticket-date {
    font-size: 11px;
    color: #9fb6c7;
}

.modal {
    display: none;
    position: fixed;
    z-index: 1000;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0, 0, 0, 0.8);
    backdrop-filter: blur(5px);
}

.modal-content {
    background: radial-gradient(circle at top, #0f2027, #203a43, #2c5364);
    margin: 2% auto;
    padding: 0;
    border-radius: 20px;
    width: 90%;
    max-width: 800px;
    max-height: 90vh;
    display: flex;
    flex-direction: column;
    box-shadow: 0 0 50px rgba(0, 255, 198, 0.2);
    border: 1px solid rgba(0, 255, 198, 0.3);
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px 24px;
    border-bottom: 1px solid rgba(0, 255, 198, 0.1);
}

.modal-header h3 {
    color: #00ffc6;
    font-size: 20px;
}

.close-modal {
    color: #9fb6c7;
    font-size: 28px;
    font-weight: bold;
    cursor: pointer;
    transition: 0.3s;
}

.close-modal:hover {
    color: #00ffc6;
}

.modal-body {
    flex: 1;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.ticket-chat {
    flex: 1;
    padding: 20px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 16px;
    max-height: 400px;
}

.message {
    padding: 16px;
    border-radius: 12px;
    max-width: 80%;
    position: relative;
}

.message-user {
    background: rgba(0, 255, 198, 0.1);
    border: 1px solid rgba(0, 255, 198, 0.3);
    align-self: flex-end;
}

.message-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
    font-size: 12px;
}

.message-sender {
    font-weight: 600;
    color: #00ffc6;
}

.message-time {
    color: #9fb6c7;
}

.message-content {
    color: #e6f7ff;
    line-height: 1.4;
    font-size: 14px;
}

.reply-section {
    padding: 20px;
    border-top: 1px solid rgba(0, 255, 198, 0.1);
    background: rgba(0, 0, 0, 0.3);
}

.reply-section textarea {
    width: 100%;
    padding: 12px 16px;
    border-radius: 10px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 14px;
    resize: vertical;
    min-height: 80px;
    margin-bottom: 12px;
    font-family: 'Poppins', sans-serif;
}

.reply-section textarea:focus {
    outline: none;
    border-color: #00ffc6;
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.3);
}

.closed-tickets-section {
    margin-top: 30px;
}

.tickets-list.closed .ticket-item {
    opacity: 0.7;
}

.tickets-list.closed .ticket-item:hover {
    opacity: 1;
}

.loading-state,
.empty-state {
    text-align: center;
    padding: 40px 20px;
    color: #9fb6c7;
    font-style: italic;
}

@media (max-width: 768px) {
    .tickets-header {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .ticket-filters {
        width: 100%;
        justify-content: flex-start;
    }
    
    .ticket-item {
        flex-direction: column;
        gap: 12px;
    }
    
    .ticket-status {
        flex-direction: row;
        justify-content: space-between;
        width: 100%;
        align-items: center;
    }
    
    .modal-content {
        width: 95%;
        margin: 5% auto;
    }
    
    .message {
        max-width: 95%;
    }
}

.form-group select {
    appearance: none;
    -webkit-appearance: none;
    -moz-appearance: none;
    background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2300ffc6' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");
    background-repeat: no-repeat;
    background-position: right 16px center;
    background-size: 16px;
    padding-right: 40px;
}

.form-group select option {
    background: #1a2a32;
    color: #e6f7ff;
    padding: 10px;
}

.message-support {
    background: rgba(255, 255, 255, 0.05);
    border: 1px solid rgba(255, 255, 255, 0.1);
    align-self: flex-start;
}

@keyframes slideInRight {
    from {
        opacity: 0;
        transform: translateX(100%);
    }
    to {
        opacity: 1;
        transform: translateX(0);
    }
}

.ticket-priority {
    padding: 4px 8px;
    border-radius: 6px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
}

.priority-low {
    background: rgba(0, 255, 198, 0.1);
    color: #00ffc6;
}

.priority-medium {
    background: rgba(255, 193, 7, 0.1);
    color: #ffc107;
}

.priority-high {
    background: rgba(255, 87, 87, 0.1);
    color: #ff5757;
}

.priority-urgent {
    background: rgba(255, 0, 0, 0.2);
    color: #ff0000;
    border: 1px solid rgba(255, 0, 0, 0.3);
}

.ticket-item.unread {
    border-left: 4px solid #00ffc6;
    background: rgba(0, 255, 198, 0.05);
}

.ticket-dates {
    display: flex;
    gap: 15px;
    font-size: 11px;
    color: #9fb6c7;
    margin-top: 8px;
    flex-wrap: wrap;
}

.ticket-filters select {
    appearance: none;
    -webkit-appearance: none;
    -moz-appearance: none;
    background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2300ffc6' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");
    background-repeat: no-repeat;
    background-position: right 16px center;
    background-size: 16px;
    padding: 8px 40px 8px 16px;
    border-radius: 20px;
    border: 1px solid rgba(0, 255, 198, 0.3);
    background-color: rgba(0, 0, 0, 0.4);
    color: #e6f7ff;
    font-size: 13px;
    cursor: pointer;
    transition: all 0.3s ease;
    font-family: 'Poppins', sans-serif;
}

.ticket-filters select:focus {
    outline: none;
    border-color: #00ffc6;
    box-shadow: 0 0 15px rgba(0, 255, 198, 0.3);
}

.ticket-filters select:hover {
    border-color: rgba(0, 255, 198, 0.5);
    background-color: rgba(0, 0, 0, 0.5);
}

.ticket-filters select option {
    background: #1a2a32;
    color: #e6f7ff;
    padding: 10px;
    border: none;
}

.ticket-filters select option:checked {
    background: rgba(0, 255, 198, 0.2);
    color: #00ffc6;
}

.ticket-filters select option:hover {
    background: rgba(0, 255, 198, 0.1);
}

@keyframes fadeInScale {
    from {
        opacity: 0;
        transform: translate(-50%, -50%) scale(0.8);
    }
    to {
        opacity: 1;
        transform: translate(-50%, -50%) scale(1);
    }
}

@keyframes fadeIn {
    from {
        opacity: 0;
    }
    to {
        opacity: 1;
    }
}

@keyframes slideDown {
    from {
        opacity: 0;
        transform: translateY(-100%);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes slideUp {
    from {
        opacity: 1;
        transform: translateY(0);
    }
    to {
        opacity: 0;
        transform: translateY(-100%);
    }
}

@keyframes slideInRight {
    from {
        opacity: 0;
        transform: translateX(100%);
    }
    to {
        opacity: 1;
        transform: translateX(0);
    }
}

@keyframes slideOutRight {
    from {
        opacity: 1;
        transform: translateX(0);
    }
    to {
        opacity: 0;
        transform: translateX(100%);
    }
}

.notification-close {
    background: none;
    border: none;
    color: inherit;
    font-size: 18px;
    cursor: pointer;
    margin-left: 15px;
    opacity: 0.7;
    transition: opacity 0.3s ease;
}

.notification-close:hover {
    opacity: 1;
}

.notification-content {
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.ticket-chat::-webkit-scrollbar {
    width: 8px;
}

.ticket-chat::-webkit-scrollbar-track {
    background: rgba(0, 0, 0, 0.2);
    border-radius: 10px;
}

.ticket-chat::-webkit-scrollbar-thumb {
    background: linear-gradient(#00ffc6, #00b3ff);
    border-radius: 10px;
}

.ticket-chat::-webkit-scrollbar-thumb:hover {
    background: linear-gradient(#00fff0, #1ec5ff);
}